POLAR MEET KIT
A7 Hourglass Knee Sleeves feature an all new Patent Pending design with an hourglass-shaped center taper fit to help provide center knee compression while maintaining proper tightness around the calf and quad. Now offered in three unique stiffnesses (Flexi, Stiff and Rigor Mortis) to meet your desired compression both on and off the platform.
We offer the sleeve in our classic stiffness now called Flexi and Stiff that you have come to enjoy in our Cone Knee Sleeves. Hourglass Knee Sleeves also introduce a new level of stiffness called Rigor Mortis which offer a level of stiffness, density, and squeeze in the calf, quad, and center knee joint unlike any sleeve before.
A7 Hourglass Knee Sleeves Feature:
How to put on your knee sleeves:
We currently offer returns and exchanges for Canada and USA customers. Please read the full return policy below prior to submitting your return request. You can submit your return request via our Return Portal here.
USA Customers: You have 30 days from the date your order has been fulfilled to request a return or an exchange. For USA orders placed from November 1 - December 31 the return window is extended to 60 days.
Canada Customers: You have 60 days from the date your order has been fulfilled to request a return or an exchange.
Return/ Exchange Options
We offer three options for returns:
Timeline to Ship Your Return
You need to ship your return within 28 days from the day you submitted your return or exchange request through the Return Portal. No extensions to the return window will be offered. If you processed an exchange and your return was not shipped within 28 days you will be billed for the non-returned product. If you processed a return for refund of return for gift card and your return was not shipped within 28 days your return will be cancelled and considered as items kept.
There is a maximum limit of 1 exchange per order. If you exchanged a product once and would like second exchange, you can return for refund and place a new order for the desired item.
Sold Out or Unavailable Items
If you would like to process an exchange and the item you would like to exchange for is sold out or unavailable, please choose return for refund or return for gift card. We will not be able to exchange for the items that are out of stock and will not offer a return window extension if the replacement item is not in stock.
If you already processed an exchange and the item you exchanged for has gone out of stock, we will issue a refund.
Important Notes When Returning Products
Please make sure that the items you are returning are in their original condition. Below are a few things to keep in mind when returning products:
Shipping Costs for Return for Refund or Returns for a Gift Card
The Return Portal will automatically generate shipping label when you process a return, however, we do not cover the return shipping cost. The shipping/ handling cost will be deducted automatically from the product cost you are returning. We refund the taxes for the product, but do not refund the original cost of shipping.
Shipping Costs for Exchanges
The Return Portal will automatically generate shipping label when you process an exchange however, we do not cover the return shipping cost. The Return Portal will automatically calculate all shipping/ handling costs and you will be able to enter your credit card details to cover the cost of shipping.
Shipping Speed for Exchanged Items
When you process an exchange, a new order is automatically generated for your exchanged/ replacement item. The exchanged/ replacement item will be shipped via standard shipping speed, which usually takes 1- 14 business days from the ship date for USA customers and 2-8 weeks for Canadian customers.
How long does it take for me to receive my exchanged product?
When you process an exchange via Return Portal, a new order is automatically generated for your exchanged item. The exchanged items will be shipped via standard shipping speed, which usually takes 1- 14 business days from the ship date for USA customers and 2-8 weeks for Canadian customers.
How do I exchange a gift?
To return or exchange a gift click on "Start Gift Return Here" in the Return Portal. You will need to enter the Order Number and shipping Zip Code.
Can I exchange for a different product?
Yes! The system will present you with three options: “Exchange for a new size”, “Exchange for another design” and “Return item or shop for something new”. If you would like to purchase a different product that what is shown in the first two options, please click on “Return item or shop for something new” and then click on ”Shop with $[amount]”, then the system will allow you to select any of the products in our store.
How are refunds calculated?
For example, if you are returning a shirt ($39.95 value) and the return shipping cost is $5.00, your refund will be calculated as follows $39.95 - $5.00 = $34.95. We do not refund the shipping cost for the original order. Your estimated refund and shipping cost will be shown on the summary page.
How long does it take for me to receive a refund?
Please allow up to 5 business days for our Team to review and process your return. During holidays and special events it may take up to 3 weeks to process your return. We will inspect your return and if the return meets all the return criteria, we will issue your refund, gift card, or accept your exchange. Refunds may take up to 5 business days to be reflected on your bank statement.
What should I do if I receive the wrong product?
Sorry about that! Please process an exchange in the Return Portal and select "I received the wrong item" under "Reason for return".
What should I do if I receive damaged product?
We take quality control very seriously! Please process an exchange in the Return Portal and select "Item was damaged/ defective" under "Reason for return".
Do you accept in-person returns or exchanges?
We do not currently have a retail store, so all returns and exchanges will need to be processed online via our Return Portal.
Do you offer returns or exchanges for APO, DPO and FPO addresses?
Yes, we offer returns and exchanges for APO, DPO and FPO addresses.
Domestic Return Instructions
Canada Return Instructions
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