FAQ
Resale Policy:
We allow resale of our products ONLY by authorized distributors. Any reseller or distributor of our products (including collaborations) has to have our written/contractual consent prior to any resale or distribution of A7 products. In the event any reseller or customer violates the Resale Policy, A7 reserves the right to pursue legal action against the reseller.
Brand Protection:
We are committed to providing our customers with the highest quality product. From time to time we are made aware that imitations of our products may be produced and sold. We own several patents and trademarks and take the issue of counterfeiting very seriously and do our best to legally address each infringement. Please view the list of all of our intellectual property here.
Distributors:
We have several distributors across the globe:
- Canada - shipped from the USA Warehouse
- UK
- Europe
- Russia
- Taiwan
- Japan
- China
- Korea
- Singapore
- Rogue Fitness
- A7 Mexico
Shipping:
Please review our full shipping policy here.
Return/Exchange Policy:
Please review out full return and exchange policy here.
If you received...
(a) Defective Item
In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to hello@a7.co.
(b) Wrong Item
In the event that you received a wrong item(s), please submit an exchange request via our Returns Portal.
(c) Missing item(s)
In the event that you are missing items in your order, once we are notified we will ship out the missing items within 3-5 business days; dependent on current stock. Please notify us of this issue via email to hello@a7.co.
Size Charts:
Size charts for all A7 products are located here.
Contact:
Please email our Customer Service Team at hello@a7.co if you have any questions or concerns.
Order Cancellations/ Refunds:
We will be happy to cancel your order and refund your order in full before your order ships. If your order has shipped and you received the tracking number, we would be unable to make any order adjustments or cancellations.
- If your order is returned to sender (back to us) we will issue a refund minus the cost of shipping back to you once we receive your package at our warehouse.
- If you would like to cancel your order, but it already shipped, you can submit a return request a return for refund here.
Order Changes:
Made a mistake in your order? No worries! We will be happy to make adjustments to your order before it ships. If your order has shipped and you received the tracking number, we would be unable to make any size or address changes. If something is not fitting well, you can return or exchange the product after you receive the package.
Warranty:
Issues with any of the products you received? We take quality control very seriously and will do our best to help. Please email hello@a7.co if you would like to report a defective product. Discounted items or items purchased during our Black Friday Sale are not covered under warranty.
Missing Package:
Your order marked as delivered but you can not find it? Please make sure to report any missing packages within 2 weeks of delivery confirmation. We will do our best to locate your package. Please make sure to check the shipping address and make sure the package was not received by one of your neighbors of house mates. If your package is still missing please contact us via hello@a7.co.