Shipping & Order Processing


Order Processing & Packing:

Although we aim to ship orders as soon as possible, it may take 2-3 business days for processing. During Sales Events such as Black Friday processing may take up to 10 business days.

The shipping times provided at check-out are estimates and do not include processing times. Processing days are Monday-Friday, and do not include holidays or weekends. UPS 2nd Day Air and UPS Next Day Air packages will have a priority dispatch and are fulfilled within 24 hours.

We do not guarantee the arrival of shipments in time for holidays, birthdays, or competitions unless you select UPS 2nd Day Air or UPS Next Day Air.

Domestic Shipping Options (USA):

  • USPS Ground Advantage: 2-14 Business Days (Not Guaranteed by Date) - estimated timeline is provided at checkout
  • UPS Ground: 1-5 Business Days (Not Guaranteed by Date) - estimated timeline is provided at checkout
  • UPS 2nd Day Air:  2 Business Days (Guaranteed in 2 business days after first scan by UPS) - estimated timeline is provided at checkout
  • UPS Next Day Air: 1 Business Day (Guaranteed by the end of next business day after first scan by UPS) - estimated timeline is provided at checkout
  • UPS Next Day Air Saver: 1 Business Day (Guaranteed by the end of next business day after first scan by UPS)  - estimated timeline is provided at checkout

Tracking your USPS domestic package:

Your tracking # will be sent to you as soon as we print the shipping label. Sometimes tracking link may take a few business days to be updated with the scan information.

International Shipping Options:

International shipping options and shipping times will depend on the country you are located. You can view all shipping options and calculated shipping rates available to your location at check-out. Please keep in mind that all international package need to undergo customs clearance and customs inspection may delay the delivery timeline.

Canada Shipping Options:

  • Standard Shipping with Customs Fees Included: 2-8 Week Delivery. This option has the import taxes and fees pre-paid. This options is only available for packages under $200 USD and under 4 lbs. 
  • UPS Various Services: Shipping timeline will depend on service selected and destination. This option does NOT include customs fees and these will need to be paid separately by you.
  • DHL Express: Shipping timeline will depend on the destination. This option does NOT include customs fees and these will need to be paid separately by you.

International Shipping Options (not Canada):

  • USPS First Class Package Intl: 2-8 weeks, however, delivery may take up to 120 days to some regions. This option does NOT include customs fees, which will need to be paid to the carrier by the recipient.
  • UPS Worldwide Expedited: Shipping timeline will depend on service selected and destination. This option does NOT include customs fees and these will need to be paid to the carrier by the recipient.
  • DHL Express: Shipping timeline will depend on the destination.  This option does NOT include customs fees and these will need to be paid to the carrier by the recipient.

Important information about international orders:

  • Packages traveling outside USA will need to be inspected and cleared by the Customs Agency once they arrives at the destination country, which may cause some delivery delays.
  • Your package may also be subject to customs, VAT or duty fees when it enters the destination country. These fees are not included in the cost of shipping and are collected by the Customs Agency at the destination country. 
  • We are not responsible for customs fees and potential shipping delays due to customs clearance. We are not responsible for any parcels that are returned due to unpaid customs fees and will not be able to issue refunds for shipping cost under these circumstances. No refunds or returns will be accepted for Customs fees paid or refusal of the package by not accepting Customs fees.
  • If your package was returned to us due to unpaid customs fees or wrong address and you would like a refund, a 10% restocking fee as well as any shipping costs will be deducted from your refund.
  • It is not uncommon for Customs agencies to take beyond 30 days to process some shipments, especially during high volume seasons like holidays. Neither A7 or the shipping carrier have control over the length of time it takes to clear Customs.
  • International orders will not be refunded for prolonged shipping as a result of Customs processing or delivery issues. The delivery and customs processing time varies and is unavoidable.
  • International shipments are only able to file a lost package claim 120 days after shipment.

Tracking your USPS International package:

Your tracking # will be sent to you as soon as we ship your package. Please allow 48 hours (or two business days) for the tracking to update in the system. Due to large volume of orders being shipped by US Mail, USPS packages may take several days to be scanned.

Below is some additional information about how USPS international packages travel:
  1. Your order is shipped and then picked up by USPS.
  2. Your package travels to a USPS Partner Facility, where all international shipments are prepped for international departure.
  3. The tracking may not be available or you may see gaps in scans once the package leaves the USA. This is standard and not a cause for worry. Some USPS packages may take up to 120 days to arrive.
  4. USPS handles package delivery up to customs at the destination country. The package will undergo customs clearance, where the taxes are calculated and imported goods are inspected and processed for entry.
  5. After the package clears customs, the postal service of the destination country handles final delivery. You may track your package via your country’s postal service or parcelsapp.com with your tracking number. However, tracking may not be available once the package leaves the USA for some destinations.
  6. When the delivery is made, the post office may request you to pay import customs fees. These fees are not included in the cost of shipping and are collected by the Customs Agency at the destination country. If the fees are not paid the package may be returned to sender or discarded.

Shipping Refunds

If you selected a guaranteed services such as UPS 2nd Day Air or UPS Next Day Air and your package was not delivered in a timeline manner, please email our Customer Care Team at hello@a7.co and we will be happy to help. Please keep in mind that UPS Next Day Air and UPS 2nd Day Air are business day services; UPS does not offer weekend deliveries, so if your package was shipped on Friday, it will be delivered the following business day, Monday. We do not currently offer shipping refunds for any other non-guaranteed services when the shipping timeline is extended.

We can not guarantee shipments by a certain date during inclement or severe weather as airports and roads may be closed during this time. We will not be able to offer refunds for shipping if your package is delayed due to severe weather.

Missing Package/ Shipping Protection:

Your order marked as delivered but you can not find it? Please make sure to report any missing packages within 2 weeks of delivery confirmation. We will do our best to locate your package. Please make sure to check the shipping address and make sure the package was not received by one of your neighbors or house mates. If your package is still missing please contact us via hello@a7.co.

We offer a shipping protection service which is shown on the checkout page. This service protects the contents of your A7 order if they are lost, stolen, or damaged.

If you paid for shipping protection, we will send a replacement package in the following cases:

  • Tracking shows “Delivered” but you have not received the order to the provided shipping address. Please allow up to an additional 5 business days for your order to be delivered.
  • Tracking has not updated in 7 business days for domestic packages (USA).
  • Tracking has not updated in 30 days for international packages with standard shipping service (USPS or Global Post).
  • Tracking has not updated in 10 business days for international packages with UPS or DHL service.

If you did not pay for shipping protection for your order, please contact us via email at hello@a7.co, we will do our best to resolve the shipping issues and contact the carrier on your behalf. However, we are unable to ship a replacement or offer refunds until the carrier investigation is closed and the package is deemed lost or damaged by the carrier.

Refunds on Returned to Sender Packages

If your package was returned to us due to unpaid customs fees or wrong address and you would like a refund, a 10% restocking fee as well as any shipping costs will be deducted from your refund.

FAQ

How long does it take to pack my order?

Although we aim to pack and ship all orders as quickly as possible, sometimes processing times may take up to 10 business days. The shipping times provided at check-out are estimates and do not include processing times. Processing days are Monday-Friday, and do not include holidays or weekends. 

We do not guarantee the arrival of shipments in time for holidays, birthdays, or competitions unless you select UPS 2nd Day Air or UPS Next Day Air.

How long does it take for me to receive my order?

The shipping timeline for your order will depend on your location and the shipping service you select. You can view all shipping services and options to your location above or at check-out. If you already placed your order, the tracking link will show the most up-to-date information on the location of your package.

What should I do if my USPS domestic package stopped moving in the tracking process?

If your USPS domestic tracking has ceased to show movement on the package and delivery has exceeded the expected delivery date by 7 business days please email us at hello@a7.co and we will do our best to help.

What should I do if my USPS international package stopped moving in the tracking process?

International deliveries typically take 2-8 weeks to most countries. However, it is not uncommon for packages to take up to 120 days to be delivered. Tracking is usually not available once the package leaves the USA. If your USPS international tracking has ceased to show movement on the package, your package is likely in transit to the destination and may not be updated with tracking scans in the delivery process. If 90 days have passed since the shipping date and the package has not arrived yet, please email us at hello@a7.co and we will do our best to help.

What should I do if my package was returned to sender?

There could be several reasons why your package was returned to sender. Please contact out Customer Care Team at hello@a7.co and we will be happy to help.

The tracking shows my package was delivered, but I can not locate it. What should I do?

If your package was shipped via USPS, your package may still be in the delivery process. Please allow for up to 48 hours for your package to be delivered as occasionally packages are marked as delivered by mistake. If after 48 hours your package can not be located, please call USPS Customer Service at 1-800-275-8777 or email our Customer Service Team at hello@a7.co.

If your package was shipped via any other carrier than USPS and you are unable to locate it, please contact our Customer Care Team at hello@a7.co ASAP and we will be happy to help.

Do you ship to my country from the USA?

If you are located outside the US, please check if the product you are looking for is available at one of our distribution partners closest to you (the list of all distribution partners is located in the FAQ section of the menu).

If the product you are looking for is not available at one of the distribution partners or if there is no distribution partner in your region you are more than welcome to purchase from A7 HQ. We ship to most countries across the globe. To see if we can ship to your location and view all available shipping services please add the items to cart and go through the checkout process.

I am in a rush. Which service should I select?

The shipping speed will depend on the service you select. If you are in the USA and you need your package to arrive the next business day, please select UPS Next Day Air, which is a guaranteed time-definite service. Please keep in mind UPS does not offer weekend deliveries, so if your package was shipped on Friday, it will be delivered the following business day, Monday. If you need your package on Saturday, please email us at hello@a7.co and we will be happy to help with the shipping options.