Something not quite right? Not a problem.

We currently offer returns and exchanges for USA customers (excluding APO, DPO and FPO addresses) within 30 days of purchase. As an extension of our standard 30 day return policy, for orders placed from November 1 - December 31, you have 60 days to process a return.

If your item is damaged or your purchase date falls outside our standard return window, please contact hello@a7.co to process a return.

Returns & Exchanges on Discounted Items:

• We do not currently offer returns OR exchanges for discounted or sale items.
• If you purchased an item at discount and a full price item, you can still process a return or an exchange for the full price item only.

Important notes when returning products:

Please make sure that the items you are returning are in their original condition. Below are are a few things to keep in mind when returning products:

• The product must be new, clean and unworn.
• Products may be tried on for sizing, but not used for a workout.
• If returning a belt, the leather and the buckle must not have any blemishes, scratches or impressions on it.
• If returning a lever belt, please make sure to secure the lever with bubble wrap to avoid any damage during transit.
• Please do not mail your returns to our warehouse with your own shipping label - we will be unable to track, monitor and identify your package. All returns must be processed through the Return Portal. Please do not combine multiple returns into one package - we will be unable to identify which order the items belong to or where to issue the refund. 
• If the product does not meet the return criteria we reserve the right to reject the return. If it is an exchange and your product does not meet the return criteria, you will be billed for both products and we will be unable to accept any future exchanges from you.
• If the product is returned in unacceptable condition, we will not be able to ship the item back to you and reserve the right to discard the item.

Exchanges

Exchanges are free! 

To exchange, go to the Return Portal and select "Exchange" or "Shop for something new" and select your new product and size from the drop down. If you do not see the size you are looking for, it means it is out of stock at this time.

Important note: If you process an exchange for a product and use that instant credit to purchase another product, you will not be able to make another exchange for the repurchased product, only refund will be available. In other words, exchange can only be used once per order ( you will not be able to keep exchanging products on the same instant credit).

PLEASE NOTE: If you do not return the product by the return-by date and you processed an exchange, we would be UNABLE to issue a refund even if you shipped the return back after the return-by-date.

Here is a step-by-step process on how to exchange a product you purchased:

1. Go to the Return Portal and select the item you would like to return and click "Exchange" or "Shop for something new" when prompted.
2. Print your return label provided in the Return Portal.
3. Pack up the original item and the return slip in water-resistant packaging (box or bag). Please do not apply the return label to the product packaging directly as product packaging is not designed for shipping and the product may be damaged in transit.
4. Apply the shipping label to the return package and drop the package off at any US Post Office or blue collection box or put it your mailbox with a flag up. Please mail back the original item within 14 days of submitting the return request. If the returned product is not mailed within 14 days of submitting the return request, your return will be cancelled and we would be unable to accept any future exchanges from you.

Returns for Refund

We accept returns for a refund. If you are planning to return a product you purchased, the return shipping cost will be deducted from the cost of the product.

Here is a step-by-step process on how to return a product you purchased:

1. Go to the Return Portal and select the item you would like to return and click "Return" when prompted.
2. Print your return label provided in the Return Portal.
3. Pack up the original item and the return slip in water-resistant packaging (box or bag). Please do not apply the return label to the product packaging directly as product packaging is not designed for shipping and the product may be damaged in transit.
4. Apply the shipping label to the return package and drop the package off at any US Post Office or blue collection box or put it your mailbox with a flag up. Please mail back the original item within 14 days of submitting the return request.
5. We will inspect the return and issue a refund (minus return shipping cost) within 7 days of receiving the return.

FAQ

How long does it take for me to receive my exchanged product?

A new order will be automatically generated for your exchange, even before you send back your original item. We use USPS First Class and Priority Mail to ship all exchanged products. It usually takes 1-14 business business days to receive your exchanged product.

How do I exchange a gift?

To return a gift click on "Returning a Gift" in the Return Portal. The giftee will need to enter their Order Number, Zip Code, Name (First and Last), and Email Address. Once their return has been initiated, the giftee will be provided with a shipping label to send the products back.

Can I exchange for a different product?

Yes, you can exchange the product you purchased for another product. When you are in the Return Portal you can click "Shop for something new" and you will be able to select a different product.

How are refunds calculated?

For example, if you are returning a shirt ($39.95 value) and the return shipping cost is $5.30, your refund will be calculated as follows $39.95 - $5.30 = $34.65. We do not refund the shipping cost when you placed the original order. Your estimated refund and shipping cost will be shown on the summary page.

How long does it take for me to receive a refund?

We usually process returns once a week on Thursdays, however, it may take up to 4 weeks to process returns during holidays due to an influx of holiday orders and returns. If your return meets the return criteria, we will issue a refund back to the original payment method. The refund may take up to 5 business days to process once your return is accepted.

How do I return or exchange a gift?

To return a gift click on "Returning a Gift" in the Return Portal. The giftee will need to enter their Order Number, Zip Code, Name (First and Last), and Email Address. Once their return has been initiated, the giftee will be provided with a shipping label to send the products back. If you are exchanging your gift your gifter won’t be notified of this return.

How do I change the ship from address on my return?

Once you are on the summary page, you will see the ship from address. To change the ship from address click on "Edit shipping details" and you can enter the new address.

What should I do if I receive the wrong product?

Sorry about that! After starting your return, select "Received Wrong Item" under "Reason for return", and proceed through the exchange. Your preferred item will ship to you right away.

What should I do if I receive damaged product?

We take quality issues very seriously and will be happy to send you a replacement product. Please email us at hello@a7.co and we will be happy to help!

Non-returnable products: 

For hygiene reasons, we will not be able to accept returns or exchanges for bottles, mugs, socks, hats, briefs and headbands. Products in the "Last Call" collection or any discounted items are final sale, and cannot be returned or exchanged.