We currently offer returns and exchanges for USA customers (excluding APO, DPO, FPO and US Territories like Guam and Puerto Rico addresses) within 30 days of purchase.

Returns/ Exchanges on Discounted Items:

• We do not currently offer returns or exchanges for discounted, last call or sale items.
• If you purchased an item at discount and a full price item, you can still process a return for the full price item only.

Important Info about Exchanges:

• You are able to process up to 1 exchange per order.
• If you process an exchange, the order with the replacement item will only be placed once your return is in the mail and scanned by USPS. If you do not return the item within 14 days of processing the return request, your return will be cancelled (considered as items kept) and your replacement order will not be shipped.
• If you process an exchange and the replacement item is not in stock at the time the replacement order is generated, we will issue a refund back to the original payment method. We will not be able to reserve products for you that may or may not come back in stock in the future.

Important notes when returning products:

Please make sure that the items you are returning are in their original condition. Below are are a few things to keep in mind when returning products:

• The product must be new, clean and unworn.
• Products may be tried on for sizing, but not used for a workout.
• If returning a belt, the leather and the buckle must not have any blemishes, scratches or impressions on it.
• If returning a lever belt, please make sure to secure the lever with bubble wrap to avoid any damage during transit.
• Please do not mail your returns to our warehouse with your own shipping label - we will be unable to track, monitor and identify your package. All returns must be processed through the Return Portal. Please do not combine multiple returns into one package - we will be unable to identify which order the items belong to or where to issue the refund. 
• If the product does not meet the return criteria we reserve the right to reject the return. 
• If the product is returned in unacceptable condition, we will not be able to ship the item back to you and reserve the right to discard the item.

Returns for Refund

If you are planning to return a product you purchased, the return shipping cost will be deducted from the cost of the product.

Here is a step-by-step process on how to return a product you purchased:

1. Go to the Return Portal and select the item you would like to return and click "Return" when prompted.
2. Print your return label provided in the Return Portal.
3. Pack up the original item and the return slip in water-resistant packaging (box or bag). Please do not apply the return label to the product packaging directly as product packaging is not designed for shipping and the product may be damaged in transit.
4. Apply the shipping label to the return package and drop the package off at any US Post Office or blue collection box or put it your mailbox with a flag up. Please mail back the original item within 14 days of submitting the return request.
5. We will inspect the return and issue a refund (minus return shipping cost) within 7 days of receiving the return.

FAQ

How are refunds calculated?

For example, if you are returning a shirt ($39.95 value) and the return shipping cost is $5.30, your refund will be calculated as follows $39.95 - $5.30 = $34.65. We do not refund the shipping cost when you placed the original order. Your estimated refund and shipping cost will be shown on the summary page.

How long does it take for me to receive a refund?

We usually process returns once a week on Thursdays, however, it may take up to 4 weeks to process returns during holidays due to an influx of holiday orders and returns. If your return meets the return criteria, we will issue a refund back to the original payment method. The refund may take up to 5 business days to process once your return is accepted.

How do I change the ship from address on my return?

Once you are on the summary page, you will see the ship from address. To change the ship from address click on "Edit shipping details" and you can enter the new address.

What should I do if I receive damaged product?

We take quality issues very seriously and will be happy to send you a replacement product. Please email us at hello@a7.co and we will be happy to help!

Non-returnable products: 

For hygiene reasons, we will not be able to accept ANY returns for bottles, mugs, socks, and briefs. We also do not accept stickers, lanyards or wristbands for returns. Products in the "Last Call" collection or any discounted items are final sale, and cannot be returned.