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Shipping & Returns

FAQ

Shipping:

We offer USPS shipping. This typically takes 2-10 business days for delivery within United States after the order is shipped. Please allow for 3 business days for packing and handling of your order. We also offer pre-sale/ pre-order collections, where the shipping date is determined individually and is listed in the product description. Orders will be billed at their packaging and weight costs with USPS shipping.

This offers various options. 

  • USPS First Class usually takes 4-10 days after shipping within USA.
  • USPS Priority Mail 2-4 days usually takes 2-4 days after shipping within USA.
  • USPS Priority Mail Express 1-3 days after shipping within USA.

We offer shipping to all other countries with USPS First Class International or USPS Priority Mail International billed at the weight of items purchased (only exception is EuropeAsia and Oceania regions, where we have distribution contracts).

  • All orders are typically shipped within 3 business days of payment unless there is a complication with your order, in which case you will be notified.
  • Orders are shipped via the United States Postal Service.
  • We ship internationally to all countries currently allowed to ship to by the United States (only exception is EuropeAsia and Oceania regions, where we have distribution contracts).
  • International exchanges and returns are not allowed.
  • International deliveries typically take 5-30 business days to most countries.  international tracking is provided until it reaches your country. There is no tracking information available for international deliveries once the package leaves USA.
  • Deliveries may be delayed due to Customs clearance that does not adhere to any time frame, and can prolong delivery.
  • It is not uncommon for Customs agencies to take beyond 30 days to process some shipments, especially during high volume seasons like holidays. Neither A7 or the shipping carrier have control over the length of time it takes to clear Customs.
  • International shipments are only able to file a lost package claim 120 days after shipment.
  • Customs charges may apply depending on Country.
  • No refunds or returns will be accepted for Customs fees paid or refusal of the package by not accepting Customs fees.
  • Please allow for 10 business days for processing time during/after holidays, sales or special events.
  • We do not guarantee arrival of shipments in time for any holidays, birthdays, etc.

Return/Exchange Policy

No refunds will be granted unless they fall under any of the clauses listed below.

  • Returns for refund and store credit are offered through our online portal. Click here to access A7 returns portal.
  • We DO NOT offer international exchanges. Our return policy only extends to USA shipments.
  • We offer returns for refund or store credit.
  • Returns are only granted within 14 days from the order shipment date. This allows for ample time to inspect the products before use.
  • If you wish to make an exchange you can fill out the return form here and place a new order for the desired item. This will ensure faster delivery of the new item. 
  • We do not offer returns for limited edition, collabs, discontinued items, clearance items or purchases made using coupon codes offering a higher than a 15% off discount.
  • We must be notified though the online return portal before the return process can begin. We do not accept returns without notification.
  • The shipping cost for the returned item will be deducted from the refund or store credit.
  • The returned items have to be unworn and have the original packaging (tag and bag). The item must not have any smell, animal hair or deodorant stains on it in order to be refunded.
  • Be sure to carefully select the right size by carefully following our size charts provided BEFORE you checkout. The general rule is to compare our size charts to the measurements of well-fitting clothing you already own and choosing the closest size, up or down, depending on your fit preference. If you have sizing questions please feel free to reach out to hello@a7.co.
  • International orders will not be refunded for prolonged shipping as a result of Customs processing or delivery issues. The delivery and customs processing time varies and is unavoidable.

Clause:

(a) Defective Item

In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s).

(b) Received a Wrong Item

In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s) or proof of the wrong item we will ship out the correct item(s) within 3-5 business days; dependent on current stock. 

(c) Missing item(s)

In the event that you are missing items in your order, once we are notified we will ship out the missing items within 3-5 business days; dependent on current stock. 

 Please email hello@a7.co for any of the issues above.